{"id":15380,"date":"2023-05-10T12:58:02","date_gmt":"2023-05-10T12:58:02","guid":{"rendered":"https:\/\/reflector.fi\/cases\/case-lahitapiola-we-have-built-genuine-trust\/"},"modified":"2026-06-11T11:18:25","modified_gmt":"2026-06-11T11:18:25","slug":"case-lahitapiola-we-have-built-genuine-trust","status":"publish","type":"case","link":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/","title":{"rendered":"Case L\u00e4hiTapiola: We have built genuine trust"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>In line with its strategy, L\u00e4hiTapiola invests in increasing life security and customer value. Operations have been developed consistently and customer-centrically in a rapidly changing operating environment, despite turbulence in the global economy. The company also invests heavily in internal operating models and ensuring that consultants working in the organization are thoroughly onboarded and warmly welcomed into the work community. We discussed our collaboration with L\u00e4hiTapiola&#8217;s Service Manager Terhi Ruponen.   <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Reflector has been a trusted partner for years alongside L\u00e4hiTapiola in consulting area, both in project management and architecture assignments. Among Reflector&#8217;s professionals, L\u00e4hiTapiola is a highly valued client whose projects consultants enjoy working on for extended periods. We are proud of this: some of our consultants have been working with L\u00e4hiTapiola and its predecessors since the last millennium.  <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">L\u00e4hiTapiola wants a good employee experience to extend to consultants as well<\/h2>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">Terhi is responsible for the internal PMO service at L\u00e4hiTapiola, which oversees the operating models used in development and the supporting tools, as well as project support in applying operating models, project resourcing, and reporting.<\/p>\n\n<p class=\"wp-block-paragraph\">When Reflector consultants discuss L\u00e4hiTapiola, the following emerges:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>&#8220;At L\u00e4hiTapiola, a consultant is like part of L\u00e4hiTapiola&#8217;s own team.&#8221;<\/li>\n\n\n\n<li>&#8220;We have wonderful openness and trust in projects.&#8221;<\/li>\n\n\n\n<li>&#8220;L\u00e4hiTapiola has amazing colleagues.&#8221;<\/li>\n\n\n\n<li>&#8220;You can say what needs to be said there.&#8221;<\/li>\n\n\n\n<li>&#8220;In projects, I can genuinely look at things from the customer&#8217;s perspective and be on the customer&#8217;s side.&#8221;<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong><em>Reflector:<\/em> <em>The comments highlight the same aspects that are emphasized when discussing a good employer experience in a company in general. The statements reflect honesty, openness, authenticity, and genuinely being part of the work community. What do you think about these descriptions, Terhi?<\/em><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Terhi:<\/strong> I was genuinely moved! It is extremely important to us that consultants feel they are part of us. I have a consulting background myself, so this was especially nice to hear. Reflector has a &#8220;quality guarantee&#8221; with us: you always provide skilled professionals who master the project manager role, for example, but also bring strong technical expertise. Reflector&#8217;s consultants are extremely popular in our organization, and project managers may specifically request your people for new projects. This is a good sign and shows that we have built genuine trust.     <\/p>\n\n<p class=\"wp-block-paragraph\">Reflector has provided us with absolutely excellent professionals, recently especially technical project managers, but also Business Analysts and architects. Reflector consultants often join us for long and large projects. The same person may have several projects running in parallel. One of Reflector&#8217;s strengths is that people are highly committed to their employer. We have great confidence that when our team interviews Reflector consultants and we find someone who fits the team, there is always strong competence and extensive experience behind them. I have been consistently satisfied.     <\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e4hiTapiola&#8217;s personnel policy includes the conscious use of consultants both from a competence perspective and to scale capacity. We have precisely defined which roles are maintained with our own staff. Project managers are, as a rule, always L\u00e4hiTapiola employees.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong><em>Reflector:<\/em><\/strong><em> <strong>Do you have a playbook for how external consultants are integrated into operations?<\/strong><\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Terhi:<\/strong> Not a direct playbook, but we have an onboarding program for all new consultants. Everyone joining the organization receives a personal onboarding plan for the organization&#8217;s operating models and guidelines. Each person is assigned a buddy\u2014someone in a similar role from the same project who helps the newcomer with daily matters and practices.  <\/p>\n\n<p class=\"wp-block-paragraph\">We have built role-specific competence communities that operate virtually in Teams and also meet regularly. Consultants are included in these competence communities. For example, project managers have their own competence community. We work in a matrix structure at L\u00e4hiTapiola, and consultants operate like anyone else in the matrix projects. However, external consultants are not involved in all line organization matters. I encourage everyone here that when questions arise, they should always turn to their own competence community. This way we gain collective strength in building competence within the organization.      <\/p>\n\n<p class=\"wp-block-paragraph\">From my own consulting experience, I know that it inevitably takes time to truly get inside an organization. The effort required to properly integrate people into the organization is often underestimated. In L\u00e4hiTapiola assignments, consultants&#8217; daily work revolves around us here, so it is important that everyone feels they are part of the team. After all, this is where they spend their days.   <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">Purchasing in-house consultants has become more professional<\/h2>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong><em>Reflector:<\/em><\/strong><em> <strong>Have you encountered similar consultant onboarding programs elsewhere?<\/strong><\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Terhi:<\/strong> I am a returnee to L\u00e4hiTapiola. I have not experienced such an extensive onboarding program elsewhere. When I worked as a consultant, clients in many companies did onboard well into the specific project, but not &#8220;as part of the organization.&#8221; I believe there has been a major cultural shift in this over the years, and the need naturally also depends on the length of the assignment. It would actually be interesting to see how these have been built elsewhere recently. What I have noticed is that purchasing in-house consultants has become more professional in companies, and more in-house providers have entered the market.     <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">We gained valuable experience from similar projects for the cloud migration project<\/h2>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong><em>Reflector:<\/em><\/strong><em> <strong>One of the key projects was the Oiva cloud migration project, which concluded at the end of the year, led by Reflector consultant Mats Lindstedt with Sanna Eriksson as architect. What did you do in the Oiva project?<\/strong><\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Oiva involved the technical cloud migration of a CRM solution. The cloud migration project manager from Reflector is one of our trusted professionals. He has worked on similar projects with us before. The Reflector consultants brought experience to this project regarding what aspects should be considered at different stages. The project was highly technical but important to our business. The fact that this project was completed on schedule and successfully enabled other development portfolio projects to proceed on time. With Mats and Sanna&#8217;s assistance, we always knew where we stood, and we never had any concern that we would not complete the project as planned.      <\/p>\n","protected":false},"excerpt":{"rendered":"<p>In line with its strategy, L\u00e4hiTapiola invests in increasing life security and customer value. Operations have been developed consistently and customer-centrically in a rapidly changing operating environment, despite turbulence in the global economy. The company also invests heavily in internal operating models and ensuring that consultants working in the organization are thoroughly onboarded and warmly [&hellip;]<\/p>\n","protected":false},"featured_media":15379,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15380","case","type-case","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case L\u00e4hiTapiola: We have built genuine trust - Reflector Oy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case L\u00e4hiTapiola: We have built genuine trust\" \/>\n<meta property=\"og:description\" content=\"In line with its strategy, L\u00e4hiTapiola invests in increasing life security and customer value. Operations have been developed consistently and customer-centrically in a rapidly changing operating environment, despite turbulence in the global economy. The company also invests heavily in internal operating models and ensuring that consultants working in the organization are thoroughly onboarded and warmly [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/\" \/>\n<meta property=\"og:site_name\" content=\"Reflector Oy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T11:18:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/reflector.fi\/wp-content\/uploads\/2023\/05\/Terhi-Ruponen-LahiTapiola.png\" \/>\n\t<meta property=\"og:image:width\" content=\"704\" \/>\n\t<meta property=\"og:image:height\" content=\"317\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/\",\"url\":\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/\",\"name\":\"Case L\u00e4hiTapiola: We have built genuine trust - Reflector Oy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/reflector.fi\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Terhi-Ruponen-LahiTapiola.png\",\"datePublished\":\"2023-05-10T12:58:02+00:00\",\"dateModified\":\"2026-06-11T11:18:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/#primaryimage\",\"url\":\"https:\\\/\\\/reflector.fi\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Terhi-Ruponen-LahiTapiola.png\",\"contentUrl\":\"https:\\\/\\\/reflector.fi\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Terhi-Ruponen-LahiTapiola.png\",\"width\":704,\"height\":317,\"caption\":\"L\u00e4hiTapiola Terhi Ruponen\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/case\\\/case-lahitapiola-we-have-built-genuine-trust\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Etusivu\",\"item\":\"https:\\\/\\\/reflector.fi\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Caset\",\"item\":\"https:\\\/\\\/reflector.fi\\\/cases\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Case L\u00e4hiTapiola: We have built genuine trust\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/reflector.fi\\\/en\\\/\",\"name\":\"Reflector Oy\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/reflector.fi\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/#organization\",\"name\":\"Reflector Oy\",\"url\":\"https:\\\/\\\/reflector.fi\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/reflector.fi\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/Reflector-logo-1.svg\",\"contentUrl\":\"https:\\\/\\\/reflector.fi\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/Reflector-logo-1.svg\",\"width\":114,\"height\":16,\"caption\":\"Reflector Oy\"},\"image\":{\"@id\":\"https:\\\/\\\/reflector.fi\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Case L\u00e4hiTapiola: We have built genuine trust - Reflector Oy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/","og_locale":"en_US","og_type":"article","og_title":"Case L\u00e4hiTapiola: We have built genuine trust","og_description":"In line with its strategy, L\u00e4hiTapiola invests in increasing life security and customer value. Operations have been developed consistently and customer-centrically in a rapidly changing operating environment, despite turbulence in the global economy. The company also invests heavily in internal operating models and ensuring that consultants working in the organization are thoroughly onboarded and warmly [&hellip;]","og_url":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/","og_site_name":"Reflector Oy","article_modified_time":"2026-06-11T11:18:25+00:00","og_image":[{"width":704,"height":317,"url":"https:\/\/reflector.fi\/wp-content\/uploads\/2023\/05\/Terhi-Ruponen-LahiTapiola.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/","url":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/","name":"Case L\u00e4hiTapiola: We have built genuine trust - Reflector Oy","isPartOf":{"@id":"https:\/\/reflector.fi\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/#primaryimage"},"image":{"@id":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/#primaryimage"},"thumbnailUrl":"https:\/\/reflector.fi\/wp-content\/uploads\/2023\/05\/Terhi-Ruponen-LahiTapiola.png","datePublished":"2023-05-10T12:58:02+00:00","dateModified":"2026-06-11T11:18:25+00:00","breadcrumb":{"@id":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/#primaryimage","url":"https:\/\/reflector.fi\/wp-content\/uploads\/2023\/05\/Terhi-Ruponen-LahiTapiola.png","contentUrl":"https:\/\/reflector.fi\/wp-content\/uploads\/2023\/05\/Terhi-Ruponen-LahiTapiola.png","width":704,"height":317,"caption":"L\u00e4hiTapiola Terhi Ruponen"},{"@type":"BreadcrumbList","@id":"https:\/\/reflector.fi\/en\/case\/case-lahitapiola-we-have-built-genuine-trust\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Etusivu","item":"https:\/\/reflector.fi\/en\/"},{"@type":"ListItem","position":2,"name":"Caset","item":"https:\/\/reflector.fi\/cases\/"},{"@type":"ListItem","position":3,"name":"Case L\u00e4hiTapiola: We have built genuine trust"}]},{"@type":"WebSite","@id":"https:\/\/reflector.fi\/en\/#website","url":"https:\/\/reflector.fi\/en\/","name":"Reflector Oy","description":"","publisher":{"@id":"https:\/\/reflector.fi\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/reflector.fi\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/reflector.fi\/en\/#organization","name":"Reflector Oy","url":"https:\/\/reflector.fi\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/reflector.fi\/en\/#\/schema\/logo\/image\/","url":"https:\/\/reflector.fi\/wp-content\/uploads\/2021\/12\/Reflector-logo-1.svg","contentUrl":"https:\/\/reflector.fi\/wp-content\/uploads\/2021\/12\/Reflector-logo-1.svg","width":114,"height":16,"caption":"Reflector Oy"},"image":{"@id":"https:\/\/reflector.fi\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/reflector.fi\/en\/wp-json\/wp\/v2\/case\/15380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reflector.fi\/en\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/reflector.fi\/en\/wp-json\/wp\/v2\/types\/case"}],"version-history":[{"count":1,"href":"https:\/\/reflector.fi\/en\/wp-json\/wp\/v2\/case\/15380\/revisions"}],"predecessor-version":[{"id":15381,"href":"https:\/\/reflector.fi\/en\/wp-json\/wp\/v2\/case\/15380\/revisions\/15381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reflector.fi\/en\/wp-json\/wp\/v2\/media\/15379"}],"wp:attachment":[{"href":"https:\/\/reflector.fi\/en\/wp-json\/wp\/v2\/media?parent=15380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}